Effective Date: 9 July 2024

1. Introduction
We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you stay at our self-catering accommodation.

2. Information We Collect

• Personal Identification Information: Name, email address, phone number, home address.
• Booking Information: Details about your stay, including dates and any special requests.
• Payment Information: Credit card details or other payment methods.
• Communication Data: Information from your communications with us, including emails and messages.

3. How We Use Your Information

• Booking and Reservations: To process and manage your booking.
• Payments: To process payments and provide receipts.
• Customer Service: To respond to your inquiries and provide customer support.
• Legal Requirements: To comply with legal obligations and regulations.
• Improvement: To improve our services and your experience.

4. Information Sharing
We do not sell or share your personal information with third parties, except:

• Service Providers: Trusted third parties that assist in operating our business (e.g., payment processors) who are obligated to keep your information confidential.
• Legal Requirements: If required by law or in response to valid legal processes.

5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Your Rights
You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your personal information under certain circumstances.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Preseli Hills Cottages

Blaenllechog, Rhosfach, Clynderwen, SA66 7JS

philandjen@preselihillscottages.co.uk
01437 612012

By staying at our self-catering accommodation, you acknowledge that you have read and understood this Privacy Policy.

Preseli Hills Cottages