Having confidence that you are booking the best place for your holiday is really important. Customer service is a key part of that.
We thought it would be helpful to share some of the reviews we have received.
We want guests to enjoy the same care and service they would expect from a 5 Star hotel, just without having to dress for breakfast.
We tailor our guest interaction to suit each individuals needs, always listening but never being intrusive.
In addition to the reviews below Preseli Hills Cottages also has over 50, 5 star reviews on Google.
Lewis Erskine July 2023
Our host “Jen” wow what a nice lady! She was amazing from start to finish. We have stayed in many air bnb”s. But Jen by far was the most welcoming, accommodating host we have ever had. Her communication was exceptional. Jen even went to the trouble of spotting a few local playgrounds, and took pictures before we arrived as we have 2 young children. Her and her husband, went to the length of also showing our children around the farm and giving us the opportunity to feed the animals and meet their dogs. The Place is so organised, I have to say! Jen can’t do enough for you. Perfect stay!. Thank you 😊
Renee Bull July 2023
Had a wonderful stay at the milking parlour with a couple of friends. Jennifer and Phil were lovely and very attentive and were on hand if we needed anything. The cottage was spotless and had everything we needed during our stay. The garden was beautiful, with a fab hot tub and lake nearby where we got to take the rowing boat out. Fabulous stay and would definitely come back!
Zenia Shah July 2023
We had a great stay at the Byre which has been furnished to a really high standard. The garden is south facing and we enjoyed the long summer evenings outside with the BBQ and all equipment provided. The shower pressure was great. The cottage was very peaceful and well placed to explore. The only thing I would recommend is bringing a fan in the summer as the rooms get quite warm. Jen went out of her way to make us welcome and provide recommendations, she was a great host.
James May July 2023
Our stay here was amazing and Jennifer was a wonderful host, taking us around the farm to and see the animals was a real highlight for our two kids. If we holiday again in South Wales we will definitely try to book here again.
Rita D’Alton-Harrison July 2023
Just the remedy for those looking to recharge their batteries. The Mill is set in beautiful and peaceful surroundings with beaches, coastal walks, good restaurants and picturesque towns and cities all in easy reach. Jennifer and Phil are friendly hosts who also respect their guests privacy. Lots to do or nothing at all depending on what kind of holiday you want.
Kiruba Shankar Eswaran July 2023
Jennifer, the host, went above and beyond, providing valuable information and making us feel welcome. The house was private and stunning, offering luxurious amenities like central heating, fast water, hot water, and fast wifi (note: this is a house in the countryside). We did take our puppy with us, and oh, he did have an even better time. Jennifer’s recommendations truly made the stay special. I highly recommend it for an unforgettable experience!
Kainat Ali June 2023
Stayed with my husband and toddler for a weekend. It was very peaceful, extremely relaxing and Jennifer was a great host. We would definitely recommend this place and would love to visit again soon!
Pascal Jean June 2023
We had a great stay at The Byre. Jennifer was very friendly and helpful and provided lots of useful information. The place was beautiful and peaceful and a great getaway location. Our dogs felt as welcome as we did with lots of doggy extras provided . I would definitely recommend Rhosfach as a place to stay. Allison.
Chris Sykes June 2023
Jennifer provided very comprehensive communications pre visit which were very useful. The location was very peaceful. The cottage lovely and well fitted out. As an EV driver, the charger facility was a great addition which made the stay even more relaxing. We enjoyed exploring the beaches and countryside of Pembrokeshire. Thanks for everything.
Helen Clayton June 2023
Jennifer & Phil’s cottages are just perfect. Every little detail has been thought about and catered for to the highest degree – we arrived to a jar of their own farm honey, a tot of local gin, coffee pods from a local roaster, some Maltesers and fresh strawberries from the poly tunnel in their garden. The Mill Cottage is the most idyllic place to stay – beautifully presented with absolutely everything you could need for your self-catered stay… and more! We didn’t make use of the wood fired hot tub or BBQ as there was so much else to do and so little time, but we loved wandering down to their lake in mornings to sit and watch the geese, see the pigs and spot the golden carp. I loved being able to explore Jen & Phil’s land as it such a wonderfully quiet and relaxing spot. There is a freezer with locally cooked meals available to purchase – which we will definitely do next time we stay. Jen was extremely helpful before our stay and called to help us make the most of our trip.
Sioned Morris June 2023
We can’t thank Jennifer enough for such a warm welcome, it was the perfect place to have our minimoon with our little one and dog. Thank you so much again!
Carolyn Hayles June 2023
Set in idyllic surroundings, Mill cottage is a lovely place to unwind and enjoy the Pembrokeshire countryside. It’s such a relaxing spot, with access to both private and communal gardens, footpaths and a boating pond. It’s incredibly peaceful. The cottage itself is very comfortable, furnished with everything you might need. Jennifer is a fantastic host. We thoroughly enjoyed our visit. Thank you!
Sian Denning June 2023
We had a fantastic holiday at The Byre and count not recommend Preseli Hills Cottages enough. The photos don’t do the place justice for how beautiful, well-appointed, and peaceful it is. The level of hospitality and communication from Jen and Phil was the best I’ve experienced through Airbnb. We got the chance to feed the cows and the pigs, to pick fresh produce from the polytunnel, and experience some beekeeping. Jen recommended some personalised walks for my dad who has accessibility issues and even offered to drive us to our dinner reservation in Newport. The site is very remote but they offer BBQ facilities, frozen professionally cooked meals using their own beef from the farm, local gin, honey and eggs. The hot tub was in a private, sunny spot in the garden which was great for watching the sparrows, swifts, swallows, red kites and bats. We look forward to returning again in the winter, to make the most of the underfloor heating and log burner!
Marius Schalber May 2023
We had a wonderful time at Jennifer’s cottage and would highly recommend the accommodation. The cottage is super quiet and is perfect for relaxing or exploring the national park!
Emma Hopkins May 2023
I booked the mill as a treat for my boyfriend, we had such a lovely couple of days just relaxing and enjoying pembrokeshire. I would definitely recommend coming to stay at the mill, the cottage has everything you could possibly need for a relaxing stay. The bed was so comfortable, and the hot tub was incredible after a day walking. We wj definitely be back 😊 Jen made sure we had everything we needed for a relaxing weekend, such a warm and welcoming host
Betty Moxon May 2023
Jennifer’s lovely cottages are on the side of the Preseli Hills in a beautiful and peaceful location. Wonderful area for walking and cycling, with easy access to beaches and other attractions and fascinating prehistoric remains on the hills. The cottage was warm and comfortable, with an excellent bed and a very welcome approach to sustainability – the first time I have ever been to a cottage with efficient recycling and composting of waste. Daisy the dog loved the little private garden and the opportunities to walk the hills and beaches. Jennifer herself was warm and friendly, making us feel very welcome. We were very lucky with glorious spring weather and the countryside in bloom so we had an absolutely fabulous week – thank you! There are also excellent local shops – the milk from the Milk Churn dispenser inLlandissilio was lovely (buy a bottle and refill), and Sarah’s shop in the village has very tasty local ready meals like lasagne, as does Carla’s shop.
Lewy Greenslade May 2023
Our Stay at The Mill was fantastic! I took my partner for her birthday and our dog. Jennifer even contacted us not long after I booked, asking if there was anything we needed for our arrival and gave me all the information on the area and offered to send me a map in the post. The cottage was stunning and very tranquil. Our older dog loved her stay also and it was nice she was secure in the garden (listening to the birds). We enjoyed the hot tub, walking around the lake and seeing the pigs and cows also. The local pub ‘The Globe’ was a lovely and everyone in there was really friendly. I would recommend a drive up to Newport Beach for a stroll and visiting the small town. Overall, we loved our stay and felt nothing was too much of an ask, their honey and gin was also delightful, we even brought some honey to take home. We will be definitely returning!
Joshua Cole May 2023
We had a wonderful, relaxing time at The Milking Parlour. Jennifer was an amazing host. She was responsive and friendly and was dedicated to making sure we had a relaxing time. The Milking Parlour is very well equipped and we instantly felt relaxed and at home. The radio was playing some chilled tunes and we settled down to a G&T while we lit the wood fired stove attached to the hot tub in the garden – this was great. Never used one before but the smell of the wood burning while soaking in the tub was lovely. Our dogs loved the stay too – they enjoyed their daily walk around the lake in grounds. The wildlife was lovely – the pigs were super friendly cute. Thank you Jennifer for a great break – you really made it special.
Zoe Sharp April 2023
Jennifer and Philip were perfect hosts..stress-free arrival and departure. We had a lovely stay at Byre Cottage. The photographs are very accurate – but I would say that the cottage is actually cosier than it looks in the images. The underfloor heating and lighting options give it a very cosy homely feel. There is a display book full of useful information to help you with appliances, shops, eating out etc if you need it, plus I felt I could have what’s app contacted Jennifer if I needed to, as just round the corner. Really easy access for unloading and loading the car. The hot tub was great…do allow a few hours to get it going…. if there are no clouds at night, sky is really clear to see the stars… Very relaxing place to chill. We walked round Dina,s Head (if you do this clockwise you get the steep climb out the way at the start and then a very gradual decent. We pre-booked meal at The Sloop in Portmerion-bit of a drive – food and pub atmosphere are fab. Highly Recommend Byre Cotta
Neil Hitt January 2023
A lovely few days spent over New Year, Jennifer’s communication was fantastic throughout and very helpful with hints and tips!!! Set in rural surroundings, very private with views for miles. The kitchen was ready for anything with high spec equipment. Thank you for the use of the Milking Parlour we look forward to visiting again.
Adam Taylor January 2023
We stayed in the Byre Cottage, it was such a pretty property and set in a lovely surrounding. Jennifer was extremely accommodating and gave us plenty of advise on the area. I would highly recommend this to anyone who is thinking about booking it.
Taime Reeves December 2022
Absolutely amazing stay in the Milking Parlour. The cottage has absolutely everything you need and more, the decor is beautiful and everything is such high quality. The log burner and underfloor heating makes the place so cosy. We also used the hot tub which was lovely. The surrounding area is so pretty too. Phil and Jen are incredible hosts – both so friendly and welcoming and make everything feel so personal. Would 100% stay again and couldn’t recommend enough.
If you have any questions about our customer service or would like to chat please give us a ring on 01437 612012.